Return & Refund Policy

At Tivrah, we take great care in delivering beautiful sarees and ethnic wear to our customers. Please read our return and refund policy carefully before placing your order.

Return Eligibility

Customers can request a return only if the product received is damaged, defective, or incorrect. The return request must be raised within 48 hours of delivery.

• The product must be unused, unwashed, and unworn.
• Original tags, packaging, invoice, and accessories must be intact.
• An unboxing video is mandatory for damaged, defective, or wrong product claims.
• Products damaged due to customer handling will not be accepted for return.

Non-Returnable Products

To maintain quality and hygiene standards, certain products are not eligible for return.

• Products purchased during sale, clearance, or special discount offers.
• Customized, altered, stitched, or made-to-order products.
• Products without original tags, invoice, or packaging.
• Items returned after the return request window has passed.
• Minor color variation due to lighting, photography, or screen display settings.

Exchange Policy

Exchange is applicable only if the customer receives a wrong, damaged, or defective product. Once your exchange request is approved, we will guide you through the return pickup or shipping process.

Exchange requests made for personal preference, color difference, size issue, or change of mind may not be accepted.

Refund Policy

Refunds will be processed only after the returned product is received and passes our quality inspection. Once approved, the refund will be initiated within 5–7 business days.

• Prepaid order refunds will be credited to the original payment method.
• COD order refunds may be processed through bank transfer or UPI details shared by the customer.
• Shipping charges, COD charges, and handling fees are non-refundable.
• If the returned product fails quality inspection, the refund request may be rejected.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation will not be possible.

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly share your order number, registered email or phone number, product images, and an unboxing video for quick assistance.

Return or refund requests without proper proof may not be accepted.

Return Shipping

If the return is approved due to a damaged, defective, or wrong product, Tivrah may arrange pickup or guide the customer with return shipping instructions.

If the return is rejected during quality inspection, the product may be sent back to the customer.

Important Note

All return, exchange, and refund approvals are subject to Tivrah’s quality inspection and verification process. Tivrah reserves the right to reject requests that do not meet the policy conditions.

Last updated: 02 May 2026

Contact Us

For return, exchange, or refund support, please contact us with your order details:

Email: support@tivrah.in

Last updated: 02 May 2026